Shipping Policy for Trilinasopic

Effective Date: December 25, 2024

At Trilinasopic, we strive to provide a seamless and efficient shopping experience. This Shipping Policy outlines the shipping methods, processing times, and delivery details to help you understand the delivery process for your orders. We are committed to delivering your premium food products in a timely and secure manner.

1. Order Processing Time

Once your order is placed and payment is successfully processed, it typically takes 1-2 business days to process and prepare your order for shipment. Please note that business days refer to Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will be processed the following business day. During peak shopping seasons (such as holidays or special promotions), processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Delivery times are estimates and may vary based on your location, product availability, and the shipping method you select at checkout. All orders are shipped from our warehouse located in Woodsfield, Ohio.

  • Standard Shipping:

    • Delivery Time: 3-7 business days (within the United States)
    • Delivery Method: Ground shipping (varies based on location)

  • Expedited Shipping:

    • Delivery Time: 2-3 business days (within the United States)
    • Delivery Method: Priority or expedited ground shipping

  • Overnight Shipping:

    • Delivery Time: 1 business day (within the United States)
    • Delivery Method: Overnight delivery

  • International Shipping:

    • Delivery Time: 7-21 business days (depending on destination country and customs processing)
    • Delivery Method: International postal services or a courier, depending on the country

Shipping fees will be calculated at checkout based on the delivery method, weight of the items, and destination address.

3. Shipping Costs

Shipping costs are calculated during the checkout process. The total shipping cost will depend on the following factors:

  • Delivery Address: The shipping cost will vary based on whether the delivery address is domestic or international.
  • Shipping Method: The shipping fee varies depending on the method you select (Standard, Expedited, or Overnight).
  • Order Size and Weight: Larger or heavier orders may incur higher shipping fees.

For international orders, customs duties, taxes, and fees may apply based on your destination country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to track the progress of your shipment online. You can track your order through the shipping carrier’s website, such as USPS, FedEx, UPS, or other services, depending on your shipping method.

Please note that it may take up to 24 hours for tracking information to update after your package has been dispatched.

5. Shipping Restrictions

We currently ship to all U.S. states and territories, as well as internationally to select countries. If we are unable to ship to your location, we will notify you during the checkout process.

Please ensure that your shipping address is accurate to avoid delays or issues with delivery. Trilinasopic is not responsible for lost or delayed packages due to incorrect or incomplete shipping information provided by the customer.

6. International Shipping

For international orders, please be aware that the customer is responsible for any customs duties, taxes, and other import charges. These charges are determined by your country’s customs office and may vary based on the destination.

  • Customs Declaration: We will provide a customs declaration on the package as required by law. However, customs clearance may cause delays that are outside of our control.
  • Customs Fees: Import duties and taxes are not included in the product price or shipping costs at checkout. You will be responsible for paying any additional customs fees directly to the carrier or customs authority upon receipt of your order.

7. Shipping Delays

While we strive to provide timely deliveries, some factors may cause delays in the shipping process. These factors may include, but are not limited to:

  • Weather conditions
  • Shipping carrier delays
  • Customs processing for international orders
  • National holidays and peak seasons

If you experience a delay in the delivery of your order, please reach out to our customer support team at info@trilinasopic.com for assistance.

8. Damaged or Lost Packages

In the unfortunate event that your order arrives damaged or is lost during transit, please contact us immediately at info@trilinasopic.com. We will work with you and the shipping carrier to resolve the issue.

For damaged items, we may require photos of the damage and any packaging materials to assist in the claims process. We will offer a replacement or a refund depending on the circumstances.

9. Return Shipping

If you wish to return a product, please refer to our Return and Refund Policy for more information. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged items or incorrect products).

10. Changes to Shipping Policy

Trilinasopic reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with your order, please feel free to contact us:

  • Email: info@trilinasopic.com
  • Phone: (740) 472-9189
  • Address: 43430 State 78 Rte, Woodsfield, Ohio 43793
  • Website: trilinasopic.com

Thank you for choosing Trilinasopic! We look forward to providing you with premium food products and excellent service.