Shipping Policy

Effective Date: January 6, 2025

At Trilinasopic, we aim to provide a seamless shipping experience for our customers. This Shipping Policy outlines how we process and deliver orders placed through our website.

1. Shipping Destinations

We currently ship to the United States and selected international locations. Availability of shipping options may vary depending on your location.

2. Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is processed, you will receive a confirmation email with tracking information (if applicable).

3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days (domestic orders).
  • Express Shipping: Delivery within 2-3 business days (domestic orders).
  • International Shipping: Delivery times vary based on the destination and customs processing, typically ranging from 7-14 business days.

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

4. Shipping Rates

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free shipping may be available for orders over a specific amount. Check our website for current promotions.

5. Tracking Your Order

  • A tracking number will be provided once your order is shipped.
  • You can track your order through the carrier’s website or by visiting the tracking page on our website.

6. Lost or Delayed Shipments

If your order is delayed or lost in transit:

  • Contact us at info@trilinasopic.com with your order details.
  • We will work with the carrier to locate your package and resolve the issue promptly.

7. Customs and Duties (International Orders)

  • International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.
  • Customers are responsible for paying these additional charges, which are not included in the purchase or shipping cost.

8. Incorrect Shipping Information

  • It is the customer’s responsibility to provide accurate shipping details at checkout.
  • If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for re-delivery.

9. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at info@trilinasopic.com.
  • Include photos of the damaged package or items to expedite the resolution process.

10. Contact Information

For any questions or concerns about our Shipping Policy, please reach out to us:

Thank you for choosing Trilinasopic. We appreciate your business and strive to deliver your orders efficiently and securely.